Terms of Service

Introduction and Acceptance

By accessing or using the RichardMarcus.org website (“Site”) and our executive coaching services (“Services”), you agree to these Terms of Service (“Terms”). If you do not agree, please refrain from using the Site or Services. These Terms describe your rights and obligations and form a binding agreement between you (the user or client) and Richard Marcus, Ph.D. (“Coach,” “we,” or “us”). We reserve the right to update these Terms from time to time. Material changes will be posted on this page, and your continued use of the Site or Services after such changes signifies acceptance of the updated Terms.

Nature of Services (Not Therapy or Medical Advice)

Richard Marcus, Ph.D. offers executive coaching services focused on professional and personal development for leaders. These coaching services are not therapy, counseling, medical care, or any form of licensed healthcare treatment. While Dr. Marcus is a licensed clinical psychologist in Pennsylvania, he provides coaching in a non-clinical capacity. Engaging in coaching does not establish a doctor–patient or therapist–client relationship. All information and guidance provided through the Site or in coaching sessions is for educational and personal development purposes only; it does not constitute medical, psychological, financial, or legal advice. You should always seek appropriate professional advice for matters beyond the scope of coaching. If you require mental health counseling or medical advice, please consult a qualified healthcare professional, as coaching is not a substitute for therapy or medical treatment.

Coaching Outcomes and Disclaimers

Results Not Guaranteed: We strive to help you achieve your goals, but we do not guarantee any particular results or outcomes from our coaching services. Success is dependent on many factors outside our control, including your own effort and personal circumstances Personal Responsibility: You acknowledge that any decisions or actions you take based on our coaching sessions, programs, or information on this Site are at your own risk and discretion. We cannot take responsibility for the results of your actions, and you agree that we will not be liable for any harm or damages arising from your implementation (or non-implementation) of any advice or strategies discussed. You are encouraged to use your own judgment and, if needed, seek independent advice before making significant changes or decisions.

Appointments, Cancellation & Rescheduling

Scheduling: Coaching sessions are typically scheduled in advance by mutual agreement or via our online booking system. It is your responsibility to arrive on time for scheduled sessions.
Cancellation Policy: If you need to cancel or reschedule a session, please provide at least 24 hours’ notice before your appointment time. Cancellations made with less than 24 hours’ notice may incur a charge for the full session fee, and the session may be treated as forfeited We will make reasonable efforts to reschedule if a late cancellation occurs, but late cancellations (under 24 hours) or no-shows can result in losing that session and being billed for the full cost.
No-Shows: Failing to attend a session without any notice (“no-show”) will be considered a late cancellation. You will be responsible for the full session fee in such cases, and that session will not be rescheduled or refunded. Future sessions will only be scheduled once any outstanding no-show fees are paid.
Coach Cancellations: In the event that we (the Coach) must cancel or reschedule a session (due to an emergency or other unforeseen circumstance), we will provide as much advance notice as possible and offer a rescheduled time that is mutually agreeable. If rescheduling is not possible, any fee already paid for the canceled session will be refunded or applied to a future session.
Payment and Refunds: Payment arrangements for coaching (e.g. session fees or program fees) will be communicated separately (since our Site itself does not process payments). Unless otherwise stated, coaching fees are non-refundable once a session has been completed. If you have purchased a package of sessions and wish to discontinue before using all sessions, refunds for unused sessions may be granted at our discretion on a pro-rata basis. However, no refund will be provided for sessions missed or canceled late as per the policy above.

Intellectual Property

All content on this Site – including text, graphics, logos, videos, audio, downloads, and design – is the property of Richard Marcus, Ph.D. or its content suppliers and is protected by U.S. and international intellectual property laws. This includes any materials provided to you as part of the coaching Services. You may not copy, reproduce, distribute, publish, or create derivative works from any Site content or materials without our prior written consent. You are welcome to print or download materials for your personal, non-commercial use related to the Services, but any other use violates our intellectual property rights. The RichardMarcus.org name and logo are trademarks/service marks of Richard Marcus; you may not use them in any manner which could cause confusion or imply endorsement without permission.

Limitation of Liability

To the fullest extent permitted by law, Richard Marcus, Ph.D. and RichardMarcus.org will not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Site or Services. This includes (but is not limited to) liability for any loss of data, profits, or business opportunities, or any personal injury or emotional distress that may result from coaching. Use of the Site and our Services is at your own risk. The Site and Services are provided “as is” and “as available” without warranty of any kind. While we endeavor to keep information on the Site up-to-date and secure, we do not warrant that the content is complete or accurate, or that the Site will be continuously available, error-free, or free of viruses or other harmful components. You agree that we are not responsible for any harm to your computer system, loss of data, or other damage that results from your access to or use of the Site. In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability will be limited to the maximum extent permitted by law.

External Links and Third-Party Services

Our Site may contain links to third-party websites or utilize third-party services (for example, scheduling or analytics tools). We are not responsible for the content, availability, or privacy practices of external websites linked from our Site. Any such links are provided for convenience and do not imply an endorsement. When you click on a third-party link, you do so at your own risk, and you should review the terms and policies of any site you visit. Similarly, any third-party services used in delivering our coaching (such as video conferencing platforms or the JetEngine booking plugin on our Site) are subject to those third parties’ terms. We are not liable for the acts or omissions of third-party providers.

Governing Law and Dispute Resolution

These Terms and any disputes arising from your use of the Site or Services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict of law principles. By using this Site or our Services, you consent to the exclusive jurisdiction of the state and federal courts located in Pennsylvania for the resolution of any disputes. Any legal action or proceeding arising under these Terms will be brought in a court of competent jurisdiction in the State of Pennsylvania (e.g., courts of Montgomery County or the Eastern District of Pennsylvania). You agree to submit to the jurisdiction of such courts and waive any objections to venue or inconvenience. Notwithstanding the foregoing, we reserve the right to seek injunctive or equitable relief in any jurisdiction to protect our intellectual property or confidential information.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from the Terms and will not affect the validity and enforceability of any remaining provisions. The remaining Terms will remain in full force and effect.

No Waiver

Our failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

Contact Information

If you have any questions, concerns, or comments about these Terms of Service, you may contact us at:
Email: richard@richardmarcus.org
Mailing Address: Richard Marcus, Ph.D., Ardmore, PA 19003, USA.